Privacy Policy

This Privacy Policy describes how Immortal Wins (collectively, "we", "us", or "our") collects, uses, stores, and protects your personal information when you use our services through immortalwins-uk.com.

We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). As a service provider operating within the United Kingdom, we strictly adhere to the standards set by the Information Commissioner’s Office (ICO).

Controller of Personal Information

For the purposes of the UK GDPR, Immortal Wins is the data controller of your personal information. We are responsible for determining the purposes and means of the processing of your personal data. If you have any questions regarding how we process your information or wish to exercise your data subject rights, please contact our Data Protection Team at [email protected].

Information We Collect

To provide our services, we process several categories of data:

  • Identity Data: Full name, date of birth, gender, and photographic identification.
  • Contact Data: Residential address, email address, and telephone number.
  • Financial Data: Bank account details, payment card information, and transaction history.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
  • Usage Data: Information about how you use our website, including game history, betting patterns, and session duration.
  • Marketing Data: Your preferences in receiving marketing from us and your communication preferences.
  • Regulatory/Compliance Data: Information required for Know Your Customer (KYC), Anti-Money Laundering (AML), and responsible gambling monitoring, including source of funds documentation.

How We Use Your Information

We process your personal data only when there is a lawful basis to do so, primarily for the following purposes:

  • Contractual Obligation: To register your account, process deposits and withdrawals, and provide the gaming services you have requested.
  • Legal Compliance: To verify your age and identity to prevent underage gambling, fulfill our obligations under UK Anti-Money Laundering regulations, and comply with requirements set by the UK Gambling Commission.
  • Legitimate Interests: To analyze user behavior to improve our website functionality, ensure network and information security, and detect fraudulent activity.
  • Consent: Where you have explicitly opted-in to receive promotional communications, newsletters, or special offers.

Disclosure of Information

We may share your data with third parties in the following circumstances:

  • Service Providers: We engage third-party processors to assist with payment processing, customer support, data hosting, and fraud prevention. All such providers are bound by strict data processing agreements.
  • Regulatory Authorities: We may disclose your data to the UK Gambling Commission, law enforcement agencies, or other relevant bodies when legally required to do so.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business assets.
  • Professional Advisors: We may share data with our auditors, legal advisors, and insurers to obtain professional advice and maintain compliance.

Security of Your Data

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, or destruction. These include, but are not limited to:

  • Encryption of sensitive data using Transport Layer Security (TLS) technology.
  • Restricted access protocols for all employees and contractors handling personal data.
  • Regular security audits and vulnerability assessments.
  • Firewall protection and secure server infrastructures.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or regulatory requirements.

In accordance with UK regulatory standards, we are generally required to keep records of your account, transactions, and identity verification for a minimum period of five years after the closure of your account to ensure compliance with anti-money laundering and responsible gambling obligations.

Your Data Protection Rights

Under the UK GDPR, you possess several rights regarding your personal data:

  • Right of Access: You may request a copy of the personal information we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete information.
  • Right to Erasure: You may request that we delete your data where there is no longer a legal basis for processing it (subject to our legal retention requirements).
  • Right to Restrict Processing: You may ask us to limit the processing of your data under specific conditions.
  • Right to Data Portability: You have the right to request a structured, commonly used, and machine-readable format of your data.
  • Right to Object: You may object to the processing of your data based on legitimate interests or for direct marketing purposes.

To exercise these rights, please contact [email protected].

Cookies and Tracking Technologies

Our website uses cookies to enhance your user experience. Cookies are small text files placed on your device to track your preferences and session state.

We use:

  • Essential Cookies: Required for the website to function (e.g, logging in, security).
  • Performance Cookies: Used to analyze how you navigate our site so we can improve performance.
  • Functional Cookies: Allow us to remember your settings, such as language or region preferences.

You can set your browser to refuse all or some browser cookies, but please note that if you disable cookies, some parts of this website may become inaccessible or function incorrectly.

Responsible Gambling and Monitoring

As part of our commitment to responsible gambling, we monitor account activity for indicators of problem gambling. If your behavior suggests a risk of harm, we may process your data to implement mandatory cooling-off periods or self-exclusion measures. This is a critical component of our licensing agreement with the UK Gambling Commission.

If you require support or wish to learn more about managing your play, please refer to the responsible gambling resources found within your account dashboard or visit the website of official UK-based gambling support charities.

International Data Transfers

While we primarily store data within the United Kingdom, some of our service providers may be located in countries outside the UK or the European Economic Area (EEA). In such instances, we ensure that your data is protected by appropriate safeguards, such as the use of standard contractual clauses approved by the UK Information Commissioner’s Office, ensuring that your data receives a level of protection equivalent to that required under UK law.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or regulatory requirements. We will notify you of significant changes by posting the updated version on our website. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

Contacting the Regulator

If you are unsatisfied with how we have handled your data or responded to your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can find details on how to report a concern by visiting their official website.

For all other inquiries, please contact our support team at [email protected].